Privacy policy

Privacy Policy

Last updated: 3 July 2026

New Jora Jewellers respects your privacy and is committed to protecting the personal information you share with us when you visit or make a purchase from our website.

This Privacy Policy explains how we collect, use, store, and share information when you use our website or place an order.

Information We Collect

When you visit our website, contact us, create an account where available, or place an order, we may collect:

Name
Phone number
Email address
Shipping and billing address
Order details and purchase history
Product preferences and customer-support messages
Device, browser, IP address, and website-usage information
Payment-related confirmation details provided by the payment gateway

We do not store your complete debit-card, credit-card, UPI, or banking credentials. Payments are processed through authorised payment-service providers.

How We Use Your Information

We may use your information to:

Process, confirm, and deliver your order
Contact you regarding your order, delivery, exchange, return, or refund
Provide customer support
Prevent fraud, unauthorised transactions, and misuse of our website
Improve our products, website, services, and customer experience
Send order updates through email, SMS, WhatsApp, or phone
Send promotional offers only where permitted or where you have agreed to receive them
Comply with applicable legal, tax, accounting, and regulatory requirements

Sharing of Information

We share customer information only where necessary to operate our business and fulfil orders. This may include:

Shopify, which powers our online store
Payment gateways used to process payments
Courier and logistics partners for delivery
Technology, hosting, analytics, communication, or customer-support service providers
Government authorities or law-enforcement agencies where required by law

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Cookies and Website Technologies

Our website may use cookies and similar technologies to help the website function properly, understand visitor activity, remember preferences, and improve customer experience.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functioning of some website features.

Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, misuse, alteration, loss, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the website.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfil orders and provide customer support
Process returns, exchanges, and refunds
Maintain business, tax, and accounting records
Resolve disputes
Meet legal and regulatory obligations

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information that we hold about you, subject to applicable legal, accounting, tax, and operational requirements.

To stop receiving promotional communications, use the unsubscribe option in an email where available or contact us directly.

Third-Party Links

Our website may contain links to third-party websites or services. New Jora Jewellers is not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

Google Sign-In

When customers choose Google Sign-In, we may receive basic profile information such as their name, email address, profile identifier, and profile image for the sole purpose of creating and authenticating their Sterling 92 customer account. We do not access Gmail messages, Google Drive files, contacts, or Google passwords. This information is not sold and is used only for customer account authentication and account-related services.